Once the Lien is paid in full, it is the Lien holders responsibility to deliver title free and clear. That is the account holders responsibility, not the Lien holder. When one make s payment for a Lien, should the payment fail to arrive. Company has advised that a duplicate title at my cost is the only remaining option as per the financial title team lead of FreedomRoad Financial.Product_Or_Service: MotorcycleAccount_Number: Desired SettlementA title for my vehicle clean and clear must be received by me without further burden to myself. No title for vehicle has been received nearly one month later.
Freedom road financial phone number full#
Lien for vehicle that FreedomRoad Financial held has been paid off in full as of January 13th. If would like to discuss further with me then I would be more than happy to talk with him. We have no reason to call any references as long as our customer makes himself/herself available to us and communicates with us. If a reference asks not be called again then we respect their wishes. We only identify who we are, who we are looking for, and ask if they could please pass a message to our customer to give us a call. We do not discuss anything pertaining to our customer's account or the nature of our business or why we are looking for them. If we do not hear from our customer in a reasonable amount of time then we will call the references. We make every effort to contact our customer first through phone numbers they have provided, email, and mail correspondence. We do not call these references at all unless we can not get ahold of our customer. References are people that are known to our customer, such as friends or relatives. THEY SHOULD BE FINED FOR THEIR PRACTICES.Business Response As a standard practice we require 2 personal references on most loans. We have filed a complaint through the Federal website as well.Desired SettlementCEASE AND DESIST ALL THIRD PARTY COLLECTIONS. A Portal which they want us to use, but they do not utilize themselves. They really do NOT need to contact us or anyone else if they would ONLY look at their OWN payment portal for the scheduled payments. Although they have been told and sent a letter and email to CEASE AND DESIST all third party collections they have not. This company calls THIRD parties, tells them about our debt.This company has called third parties, tells them they are to get in touch with us about our debt. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I do except the businesses response, because now they are sending that letter via certified mail requiring a signature. Once again, we apologize for any inconvenience and frustration this matter may have caused and hope we have resolved the matter to your satisfaction. Please note that if FreedomRoad Financial processes the duplicate title request, it may take up to two months. If you would prefer that FreedomRoad Financial request a second duplicate title for you from the Connecticut DMV, please send the $25.00 duplicate title fee made payable to the Connecticut DMV and we will process the request. On, FreedomRoad Financial issued a lien release letter and mailed it to the address of record. To process the duplicate title request, the local DMV requires a lien release letter executed by FreedomRoad Financial. The quickest resolution would be for you to obtain a duplicate title from your local DMV office. FreedomRoad Financial feels that in good faith it has done everything possible to resolve this matter. As of date, you have not received either the original title or the duplicate title. The duplicate title was received and forwarded to you on. On, we requested a duplicate title at our expense from the Connecticut DMV. As of, you had contacted us because you had not received it and requested that we obtain a duplicate title on your behalf. On, FreedomRoad Financial sent the original title to you to the address of record. Upon paying your loan in full with us, our policy is either to issue a release of lien letter or the actual title, if held by FreedomRoad Financial, within 10 business days of your loan being paid in full. Thank youDesired SettlementI want them to produce my title for my motorcycle and deliver it to meBusiness Response - FreedomRoad Financial apologizes for any inconvenience you have experienced as it relates to receiving your title to your motorcycle for the loan that you have paid in full. What can do you guys do for me is my question, please help me get my title. And today is now 22nd of June 2015.I called them and they give me attitude like it's my fault that I did not receive the title and oh by the way to bed you paid off the motorcycle and you have no title. I have not received my title for a motorcycle that I paid off back in November 2014, they tell me they sent to title twice but refused on the second time to send it federal express or some other method requiring a signature.
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